Maximizing Performance Metrics &
Implementing Lessons Learned Programs
Pharmaceutical and biotech companies are under enormous pressure to increase new drug development and adopt efficient means to implement and manage clinical trials while keeping costs contained. Senior-level management is interested in monitoring results and overall project performance, and many companies are adopting specific approaches to gathering performance metrics to evaluate time, cost and the overall quality of clinical trials. Companies who outsource to CROs and other service providers are continually seeking ways to improve operational efficiencies as well as benchmark provider performance and in the recent past, more interest has been placed on assessing the health of the relationships between pharmaceutical sponsors and CROs.
While many companies are implementing processes for gathering key performance indicator (KPI) data and relationship indicators (KRIs), no standards exist and some companies are struggling to find the right approach that will provide an adequate reflection of true performance and that sufficiently take into account the quality of deliverables.
As part of this webinar, industry data gathered by The Avoca Group focused on industry needs for greater operational efficiency and approaches for gathering performance and relationship metrics will be presented. We will also focus on industry practices related to gathering "Lessons Learned" data. This will include the gaps and challenges as well as leading practices for implementing Lessons Learned Programs which enable a sharing of information across teams.
Presented By - Denise Calaprice-Whitty, PhD - Executive Director,
Relationship
Management Programs and Survey Research, The Avoca Group - Patricia Leuchten - Founder and President, The Avoca
Group
- Neil Warnock, MD, MBA - VP of Medical Affairs, StudyManager
About the Presenters
Dr. Denise Calaprice-Whitty is the Executive Director of Relationship Management Programs and Survey Research at The Avoca Group,
Inc. She has been directing clinical research programs for over 15 years in a variety of settings including academia, a CRO, a large global pharmaceutical company, and a small biotechnology company. Denise provides senior consulting services to pharmaceutical companies and CROs in the areas of clinical outsourcing and relationship management and oversees Avoca’s survey research services which include the implementation of performance measurement programs for pharmaceutical companies and CROs.
Patricia Leuchten is the Founder and President of The Avoca Group, Inc. She has 22 years of experience in the pharmaceutical industry and is President of The Avoca Group, a company that she founded in 1999. Avoca provides alliance and relationship management consulting and survey research services to pharmaceutical and biotech companies, CROs, and other providers of clinical research globally.
Dr. Neil Warnock is the Vice President of Medical Affairs at StudyManager. He possesses broad experience in medicine from clinician to Medical Liaison, to Medical Director. He has worked in clinical development, health economics and managed care. Dr. Warnock has worked in all phases of clinical research across several therapeutic areas and many different job responsibilities including clinical trial design, physician education, patient retention, and others.
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